Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Returning an Item
To initiate a return, please follow these simple steps:
Contact Customer Service: Reach out to our customer service team via email at [Email Address] or phone at +91 99831 95111 within 5 days of receiving your order.
Request a Return Merchandise Authorization (RMA): A customer service representative will guide you through the return process and provide you with an RMA number. Please note that you may be required to provide a reason for your return.
Pack Your Return Securely: Carefully repack the item(s) in its original packaging, including any manuals or accessories.
Ship the Return: Affix the provided RMA number to the outside of the packaging and ship the item back to the designated return address. We recommend using a trackable shipping method for your own reference.
Refunds and Processing Time
Once your return is received and inspected (usually within +91 99831 95111 business days), we will process your refund according to your original payment method. Please allow [Number] business days for the refund to reflect in your account.
Exchanges
If you wish to exchange an item for a different size, model, or color, you can initiate a return following the above steps and place a new order for the desired item.
Our Commitment to You
Life mediquip Solutions prioritizes customer satisfaction. We are here to assist you with any questions or concerns you may have regarding our return policy. Feel free to contact our customer service team for further clarification.
By shopping with Life mediquip Solutions, you can be confident in your purchase knowing we stand behind the quality of our products and offer a transparent return policy.
